Refund Policy

Effective: April 18, 2026 v1.0.0

Refund Policy

Effective Date: April 18, 2026 Version: 1.0.0

This English version is a translation for reference. The Korean version is authoritative; in case of any conflict, the Korean version prevails.

Article 1 (Purpose)

This Refund Policy defines the criteria and procedures under which BigTrix Inc. (“Company”) issues refunds for paid subscriptions to the Legal Vault service (“Service”) and for Cloud AI additional charges. This Policy supplements the Company’s Terms of Service; in the event of any inconsistency, the Terms of Service prevail.

Article 2 (Payment and Merchant of Record)

  1. Payment for paid subscriptions and Cloud AI charges, and all refunds thereof, are processed through Paddle (Paddle.com Market Limited), the official Merchant of Record for the Service.
  2. When completing a payment, the user also accepts Paddle’s terms and refund policy. Paddle will appear as the seller of record on the invoice.

Article 3 (Withdrawal and Mid-Term Termination)

  1. This Service constitutes a digital content service under Article 17(2)(5) of the Korean Act on the Consumer Protection in Electronic Commerce, etc. (the “E-Commerce Act”). Because users can sufficiently evaluate the Service through the 48-hour free trial described in Article 6(4) of the Terms of Service, withdrawal is restricted with respect to each unit of performance whose delivery has already commenced after payment of the paid subscription (for a monthly subscription, the current month; for an annual prepaid subscription, the months in which delivery has already commenced).
  2. Where a user has used Cloud AI additional features, withdrawal is not available for portions of such divisible services that have already been consumed (E-Commerce Act Article 17(2)(5)).
  3. A user may terminate a paid subscription at any time. Where a user has prepaid for multiple units of service (for example, under an annual prepaid subscription) and subsequently terminates the subscription mid-term, the Company will refund, pursuant to Article 5(1), the amount attributable to months for which delivery has not yet commenced.

Article 4 (Exceptional Refund Eligibility)

Notwithstanding the restriction in Article 3(1), refunds are available in the following cases:

  1. Where the content of the Service differs from its representation or advertising, or is performed contrary to the terms of the contract. In such case, the user may withdraw within three (3) months from the date on which delivery of the Service commenced and within thirty (30) days from the date on which the user became aware or could have become aware of such fact (E-Commerce Act Article 17(3)).
  2. Where service delivery is discontinued due to reasons attributable to the Company, or where a state in which the Service cannot be used normally persists for a substantial period due to reasons attributable to the Company.
  3. Where a refund is otherwise required under applicable law.

Article 5 (Calculation of Refund Amount)

  1. For a mid-term termination refund under Article 3(3), the refund amount is calculated as follows:
    • Refund = (remaining months × per-month equivalent price) − (annual-discount recovery charge) − (third-party API costs)
    • Remaining months × per-month equivalent price: the amount attributable to months for which delivery has not yet commenced, where the per-month equivalent price is the actual payment amount divided by the number of subscription months.
    • Annual-discount recovery charge: the portion of the annual-subscription discount attributable to the period already used. Formula: months already used × per-month equivalent price × annual discount rate (e.g., 5 months × per-month equivalent price × 10%).
    • Third-party API costs: third-party costs actually incurred through the user’s use of features relying on external paid APIs (such as Cloud AI), up to the time of the refund request.
  2. For a refund under Article 4, the refund amount is determined based on applicable law and the specific circumstances, except that the “third-party API costs” under paragraph 1 may still be deducted (E-Commerce Act Article 18 — deduction for consumed divisible services).
  3. Value-added tax (VAT) and payment processing fees, and other statutory or transactional deductions, may be reflected in the refund calculation.

Article 6 (How to Request a Refund)

  1. Refund requests may be submitted via:
    • Email: [email protected]
    • Please include the email address used for payment, the Paddle order number (if available), and the reason for the refund.
  2. The Company will review the request and notify the user of the outcome within 7 business days of receipt.
  3. Where a refund is approved, funds are returned through Paddle to the original payment method. Depending on the payment method, region, and financial institution, settlement typically takes 5–14 business days.

Article 7 (Grounds for Denial of Refund)

A refund request may be denied in any of the following cases:

  1. Where a violation of Article 7 (User Obligations) of the Terms of Service is confirmed.
  2. Where, in reasonable judgment, the user is abusing the refund system, such as by repeatedly withdrawing and re-registering after using paid features.
  3. Where a significant period has elapsed since the commencement of service delivery and the Service has in substance been consumed, and none of the exceptions under Article 4 applies.
  4. Where more than 7 days have elapsed since an auto-renewal charge following expiration of the subscription period (provided that users may prevent the next-cycle charge by cancelling the subscription before auto-renewal).

Article 8 (Cancellation of Auto-Renewal)

  1. Users may cancel their subscription at any time before the end of the current billing period to stop the next auto-renewal charge. After cancellation, the Service remains available until the end of the current billing cycle.
  2. Cancellation can be performed through the account management menu within the Service, or via the subscription management link on the Paddle invoice.

Article 9 (Dispute Resolution)

  1. Disputes regarding refunds will first be addressed through good-faith email communication between the parties.
  2. If the parties cannot reach agreement, the user may request mediation through the Korea Consumer Agency under the Framework Act on Consumers, or mediation under the E-Commerce Act.
  3. Final jurisdiction for litigation is governed by the jurisdiction clause of the Terms of Service.

Article 10 (Changes to This Policy)

The Company may amend this Refund Policy due to changes in law, service policy, or other valid reasons. Any amendment will be announced in-service or by email at least 14 days prior to its effective date.

Contact: [email protected] Operator: BigTrix Inc.